ServiceNow Expertise | User Experience | Process Improvement | Collaborative Leadership
ServiceNow Expertise | User Experience | Process Improvement | Collaborative Leadership
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ServiceNow developer from Boston, MA with 5+ years of experience working with ServiceNow, 8+ years in programming and web development, and 10+ years of experience putting out literal and figurative fires in a diverse range of positions and environments in the restaurant industry.
I have a passion for human-centered UX design and collaborative working models that I bring into all of my work.
You can find my LinkedIn here and a more detailed work history below.
Work experience
Work experience
Baxter International Inc. July 2022 – Present
Senior ServiceNow Developer UX/APM/SPM/CMDB Lead (July 2022 – Present)
Partnered closely with the ServiceNow Application Architect, platform owner, and business analysts to transform ServiceNow business requirements into viable and maintainable solutions.
Led global migration to SPM for project management and created and maintained a custom data filtration solution to address security loopholes in baseline ServiceNow product
Led successful APM and SPM enhancements and served as sole SME for both products.
Acorio Apr 2018 – Present
Platform Solutions Consultant (May 2022 – Present)
Identified business needs, developed customized, scalable solutions, and provided ongoing system support as company-wide Subject Matter Expert (SME) for UX/ITSM and ServiceNow platform
Managed 10+ accounts and supports newly promoted consultants in providing technical solutions to clients and engaging them in best practice development and instance management
Served as lead Technical Architect, Business Analyst, Engagement Manager, and Technical Consultant for customer and technical success management
AMS Technical Consultant (Apr 2021 – May 2022)
Mentored 12 developers across multiple divisions for deployment, delivery, management, troubleshooting and process documentation for 30+ customers
Defined and analyzed metrics for projects and operations performance related to customer service/experience, workflow planning, technical support, product marketing, and client relations
Associate Technical Consultant (Apr 2018 – Apr 2021)
Communicated technical problems and solutions to audiences at all levels of technical comfort
Provided comprehensive and forward-thinking business intelligence and cross-industry collaborations
General Assembly Sep 2016 – Jan 2018
Developer, Instructor, Web Development Consultant
Designed and delivered a comprehensive curriculum to a diverse population in full-stack web development, discovery-oriented debugging, and best practices with client and server-side programming
Administered education and training encouraging a growth mindset to hundreds of student developers
Education
Education
Software Engineering Immersive (SEI) • General Assembly
ServiceNow Certified: Implementation Specialist HR, ITSM (CIS HR, CIS ITSM) • Application Developer (CAD) • System Administrator (CSA)
Journalism, Philosophy, Animation & Media Arts coursework • NH Technical Institute, Art institute of Philadelphia
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